Shipping policy

At Emberwear, we aim to make your shopping experience seamless by offering clear and reliable shipping guidelines. All orders within the United Kingdom qualify for free delivery.

1. Shipping Coverage

This policy applies to shipments sent to customers located in the United Kingdom.

2. Delivery Schedule

Here’s what you can expect for order processing and delivery:

  • Order Cut‑Off Time: Orders placed after 2:00 PM (GMT) will be processed the next business day.

  • Order Processing Time: Typically 2-3 business days (Monday to Friday).

  • Order Handling Time: 5–7 business days.

  • Transit Time: Approximately 7–10 business days (Monday to Friday).

Once your order is processed, it will be shipped via one of our trusted delivery partners.

3. Carrier Partners

We work with reliable carriers to ensure safe and timely delivery.

4. Shipping Costs

  • Free Shipping: Available for all orders within the United Kingdom, with no minimum purchase required.

5. Delivery Concerns

If you encounter issues such as delays, lost packages, or damaged shipments, please contact our customer service team immediately. We’ll work with you to resolve the matter quickly.

6. Order Tracking

Once your order ships, you’ll receive an email confirmation with a tracking number. You can monitor your package through our Order Tracking Page.

7. Questions & Support

For more details, visit our FAQ  page or reach out to our support team.

8. Contact Information

  • Store Name: Emberwear
  • Address:FLAT 1, LANSDOWNE HOUSE, WILMSLOW ROAD, MANCHESTER, M20 6UJ
  • Phone: +44 7490 350958
  • Email: Info@emberwear.co.uk
  • Business Hours (GMT):
  • Monday – Saturday: 9:00 AM – 6:00 PM
  • Sunday: Closed
  • Response Time: We aim to respond to all inquiries within 24 hours on business days.