Customer service is available Monday–Friday, 9:00 AM – 5:00 PM GMT. Closed on weekends. Response time is typically within 24 hours.

Yes, Emberwear provides free and fast shipping within the UK.

Orders are processed promptly, and delivery times vary depending on location. UK orders generally arrive within 7–10 business days.

Currently, Emberwear focuses on UK shipping. For international inquiries, customers should contact support.

Customers can use the "Track Your Order" page on the Emberwear website to monitor delivery status.

Customers may request a refund if items are returned in unused condition within 7 days. Refunds are processed back to the original payment method.

Contact Emberwear via info@emberwear.co.uk with your order details. Instructions for return shipping will be provided.

Unless the item is defective or incorrect, customers are responsible for return shipping costs.

Emberwear accepts major credit/debit cards and secure online payment methods. Billing is processed at checkout.

Yes, Emberwear uses encrypted payment gateways to ensure customer data security.

Emberwear collects only necessary customer data (e.g., name, address, payment info) and does not share it with third parties except for order fulfillment.

Refunds are typically processed within 5–10 business days after the returned item is received and inspected.

Customers can reach Emberwear via:
Email: info@emberwear.co.uk
Phone: +44 7490 350958
Contact Form: Available on the website's "Contact Us" page.