Refund policy
At Emberwear, we want every customer to feel confident about their purchase. If something doesn’t meet your expectations, we provide a straightforward return and refund process.
1. Return Window
-
You may return eligible items within 30 days of receiving your order.
-
Products must be unused, in their original condition, and include all packaging, tags, and accessories.
-
We do not charge any restocking fees.
2. Return Costs
-
Defective or Incorrect Items: If you receive a damaged, faulty, or wrong product, return shipping is free.
-
Change of Mind / Wrong Size or Color: Customers are responsible for return shipping costs.
-
Shipping fees paid at checkout are non‑refundable.
3. How to Return
-
Contact Us: Email Info@emberwear.co.uk or call +44 7490 350958 with your order number and reason for return.
-
Repack: Place the item securely in its original packaging with all accessories and documents.
-
Ship: Follow the instructions provided in your return authorization email. You may use the recommended carrier or your preferred method.
4. Refunds
-
Once your return arrives, we will inspect the item to confirm it meets our return criteria.
-
Approved refunds are processed within 5–7 business days. Timing may vary depending on your bank or payment provider.
-
Refunds are issued to the original payment method.
5. Exchanges
-
Need a different size, color, or product? Contact us at Info@emberwear.co.uk and we’ll arrange a quick exchange.
6. Non‑Returnable Items
-
For hygiene and safety reasons, certain products cannot be returned.
-
These items will be clearly marked as non‑returnable on their product pages.
7. Questions & Support
- Store Name: Emberwear
- Address:FLAT 1, LANSDOWNE HOUSE, WILMSLOW ROAD, MANCHESTER, M20 6UJ
- Phone: +44 7490 350958
- Email: Info@emberwear.co.uk
- Business Hours (GMT):
- Monday – Saturday: 9:00 AM – 6:00 PM
- Sunday: Closed
- Response Time: We aim to respond to all inquiries within 24 hours on business days.